Pricing

All prices are in Australian dollars (AUD) and include GST (Goods and Services Tax). Product prices are regularly updated when price changes are received from our suppliers.

Refund Policy

We will refund or credit items that are:

  • Unused;
  • “As New” in appearance with no signs of wear, use, installation or damage;
  • In original packaging which is in perfect condition (including all tags still attached); and
  • Returned within 30 days from the date of purchase.

If you’re unsure as to whether your items meets these conditions for a refund/credit, please contact us at info@nrgcycles.com.au before returning your item.

If we receive an item for return that is not in perfect condition (eg. tags removed, packaging damaged, showing signs of wear or use), we may decline the return or charge a restocking fee.

If the goods are faulty or not what was ordered, please contact us at info@nrgcycles.com.au to arrange freight. Otherwise, freight will be at your expense.

We will process your return as a gift certificate or refund

We will assess your item and process a gift certificate or a refund back to your original payment method. We aim to do this within 72 business hours of receiving the parcel.

You will receive an email notifying you once it has been processed.

We will refund the price you paid for that particular item, but note that we do not refund any shipping costs originally charges and we deduct any promotion savings (eg. if you purchased two (2) items as part of a “buy 2 items, get 10% off”, and return one of them, we will refund the difference as though you just purchased the one (1) item.

Delivery Policy

We have a flat rate of $10 per order within Australia. We cannot ship bikes, however we can offer local delivery within Brisbane metro and surrounding areas or “click and collect” from our retail store at North Quay Cnr Herschel St, Brisbane.